- Quality has never been simple to define because quality in technical publications is relative. Quality depends, at least in part, upon the perceptions of the users.
- Technical communicators have been reluctant to define narrowly what constitutes quality in technical publications.
- Simple measurements can be called as "manufacturing quality"--spelling, grammar, and formatting errors. This quality is important to the appearance and credibility of publications.
- Tom DeMarco explains in Controlling Software Projects (DeMarco, 1982): "You cannot control what you cannot measure."
- Issue of quality is also economic and emotional.
Definition of doc quality
Quality is meeting the needs of the customer, which makes it a political issue in most orgs because requirements of diverse customer communities must be balanced against each other. This means that group with most power might get to define quality.
Quality should include the needs of diverse customers.
Technical publications that add value have quality.